Improving Customer Experience Through Salesforce Customer Service Solutions
We live in the age when better customer experience essentially creates more value for your business. This isn’t something new or earth shattering. In fact,
Three Areas to Consider for Great Customer Experiences
It’s About Long-Term Customer Experience It makes sense to manage your customers with a long-term point of view. A repeat customer spends 67% more than
Keep a Customer for Life Attitude- Be There Waiting
Keeping “Forever Customers” Innovations in mobile, social and cloud-based technology are pushing consumer behavior in new ways and prompting organizations to rethink the way they
Cultivating Your Forever Customers
There is a dramatic change underway in business today. Innovations in mobile, social and cloud-based technology are pushing consumer behavior in new ways and prompting
The Art of Retaining an Audience
It’s All About Customer Experience Are you so intently focused on lead generation and customer acquisition that you are ignoring your most important customers…the ones
Try these techniques for customer engagement effectiveness
Three Techniques for Truly Effective Customer Engagement 2015 will be the year that “customer engagement” takes center stage in the theater of c-level business strategy.
Customer Lifecycle Message Orchestration
Organizations send billions of boring notices, statements, bills, policies and renewals each year. And each one of them represents a sunk-cost – an expense that
Why Customer Experience Means More than Customer Acquisition
Are you so intently focused on lead generation and customer acquisition that you are ignoring your most important customers…the ones they already have? Companies often
Buyers Guide to Cloud Customer Communication Management Service
“The Holy Grail of customer engagement and experience resides in the ability to have one view of the customer and their relationship with the organization.” Organizations are investing
Change the view for a better customer experience!
Centralized View is Essential Most organizations manage an overwhelming array of customer communications. Everything from monthly marketing campaigns, renewals, bills, statements and notices, to