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Salesforce Portals vs. Communities

  • April 17
  • CRM Configuration, Customer Service, Salesforce

In 2024, Salesforce is still at the forefront of improving customer relations management – in many ways thanks to its powerful portals and communities functionality.

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Microsoft Dynamics 365 Customer Engagement by OMI

Maximize Sales and Retention with Dynamics 365 Customer Engagement

  • May 23
  • CRM Configuration, Customer Service, Marketing, Microsoft Dynamics, Sales
Starbucks collects consumer data such as past purchases, likes and dislikes, and other activities through a Loyalty Programme and a well-designed mobile app. Amazon uses
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Microsoft Dynamics 365 for Customer Service Overview by OMI

Empower Your Team with Microsoft Dynamics 365 for Customer Service

  • May 16
  • CRM Configuration, Customer Service, Microsoft Dynamics
Today’s typical client – regardless of whether they are in the office or on the move – wants prompt and pertinent replies.   This means
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Service Cloud Einstein Overview, Features, Pricing by OMI

How Service Cloud Einstein Features Improve Customer Satisfaction

  • March 16
  • CRM Configuration, Customer Service, Salesforce
Customer service is a crucial factor in the success of a business's brand. Whatever your line of trade, you want to be able to efficiently
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10 Digital Customer Experience Trends For 2023

  • November 01
  • Customer Service
Success in business is always determined by how well an enterprise understands its clients’ needs, and subsequently, how well it meets them. 2023 will be
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Direct Mail Marketing Personalization for B2B

5 Steps to Personalizing Direct Mail Marketing

  • November 19
  • Customer Service

Despite what many people are saying today, direct mail is still remaining, probably the number one marketing campaign that you can utilize in your business.

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ABM trends 2018

Account-based Marketing Best Practices & Trends to Watch for in 2018

  • September 25
  • Customer Service

Ask any successful marketer, and he or she will say to you that personalized content is the most effective mean of acquiring and retaining customers.

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Boost Customer Satisfaction with Ticket Management System

How to Boost a Customer Satisfaction through Ticket Management System

  • September 24
  • Customer Service

No one has invented a more efficient form of marketing than a satisfied customer. So naturally, most technologies in customer relations sector are aimed towards

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Top 4 Ways to Turn Clients into Brand Ambassadors

How to Convert your Audience into Brand Ambassadors

  • April 02
  • Customer Service

We all used to the idea that marketing is inherently an expensive venture that eats up both time and resources. This is especially true for

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Multi-Channel Experience

Customer Engagement Technology Your Business Should Be Using

  • November 08
  • Customer Service

What is customer engagement, really? There are numerous metrics that go into customer engagement, from simple pages views and time spent on the website to

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